Industry turbulence: Building mental health into WestJet’s pandemic operations
When the world shut down in early 2020, industries around the globe were forced into the realities of operating during a pandemic.
Perhaps no sector was as hard hit as the airline industry, with many organizations laying off thousands of workers in an effort to keep up with the ever-evolving landscape of COVID-19 travel.
WestJet’s organizational well-being manager Lisa Dodwell-Greaves described the experience as nerve wracking.