“These are challenging times. Whatever you’re feeling is OK.”

Acknowledge and Listen

• Acknowledge that something happened.
• Review the facts without going into details.
• Listen and provide an opportunity for discussion.

“Here are some ways that can help keep us safe right now…”

Inform and Remind

• Help your team check-in with themselves about their mental health.
• Emphasize the importance of taking care of themselves.
• Remind them about using healthy coping strategies.
• Share available resources

“How else can I support you?”

Respond and Follow-up

• Observe your team and follow-up with members in the upcoming hours, days, and weeks.
• Walk the talk by modeling healthy coping strategies and seeking help if needed.

When to use it?

• Following exposure to any potential stressor or workplace incident.

Any time the stress level is high in the team after any immediate threat has passed.