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Debra Slater is the type of person you want looking after your loved ones. A self-proclaimed born nurturer, she took care of her grandmother in Saint Vincent and the Grenadines and went to school to become a personal support worker (PSW) after moving to Canada. Slater loves talking to and learning from the older adults under her watch at a long-term care home on the outskirts of Toronto. She greets them by name, with eye contact and a smile, and strives to develop a rapport regardless of their cognitive condition. She treats clients as individuals while helping with activities of daily living – often referred to as “ADLs” in support work communities – such as bathing, getting dressed, and eating.
“You need to take time to understand their emotions and feelings,” says Slater, who has worked as a PSW on and off for more than 20 years. “You kind of become their family. They’re not ‘my patients.’ They’re people who want to be as independent as possible and this is their home. My job is to bring comfort and peace, love and companionship. It’s a whole vibe.”
Debra Slater, a personal support worker, also coordinates the Empower PSW Network to advocate for better working conditions.
Slater maintains this attitude even though, on a typical shift, she has eight residents with diverse needs to juggle. One might have had a rough night; another could be dealing with a medical issue; and if any of Slater’s colleagues are absent, she’ll probably have additional clients. “On a difficult day, you have to work harder to be present,” says Slater, reflecting on all the de-escalation and problem solving she must do. “That takes a toll. My mental health is a roller coaster.”
Many care providers are in this profession because they have similar nurturing mindsets, yet 80 percent have considered changing careers, according to a report published last year by the Canadian Centre for Caregiving Excellence (CCCE).
Across the country, PSWs, direct support professionals (DSPs) – who work with clients with disabilities – and other paid health-care attendants are feeling stressed, overworked, and underpaid. The labour pool consists largely of racialized women, many of whom are newcomers to Canada, and they face high rates of abuse and discrimination on the job.
Working in congregative living facilities and providing home care for a patchwork of public and private employers, the majority are essentially gig workers without benefits such as paid sick days or access to counselling.
Fewer than half of the PSWs surveyed by the joint University of Toronto and St. Michael’s Hospital-based Upstream Lab said their health was good or excellent, which is lower than the national average. More than 20 percent likely had some form of depressive disorder, the researchers concluded in a 2022 paper, “significantly exceeding the prevalence of major depressive episodes among Canadians.”
In a country with an aging population, this is a significant challenge. If we don’t take care of PSWs and other care providers, how can they be expected to look after our most vulnerable citizens?
Risky business
More than 650 PSWs in the Greater Toronto Area responded to the Upstream Lab survey, which found that:
- 97% are born outside Canada.
- 86% are precariously employed.
- 89% lacked paid sick days.
- 90% are women.
- Many are casual employees, with wages that range from $17 per hour in home or community care to $25 per hour in public long-term care facilities.
This snapshot is representative of care providers across the country, according to the Upstream Lab paper, and their precarity is “significantly associated with higher risk of depression.”
Health-care jobs in Canada have traditionally been secure, but over the last three decades, “disparities in pay and work conditions have grown between registered professionals (such as physicians, nurses) and other staff whose jobs are part-time, temporary, on contract and not unionized,” the researchers wrote. A national focus on discharging people from acute care and aging in place has ramped up the demand for PSWs, who now constitute about 10 percent of all health-care workers. This workforce grew relatively quickly, says Upstream Lab director Dr. Andrew Pinto, without much scrutiny or consideration of the consequences.
These poor working conditions can be detrimental to physical and mental health, says Dr. Pinto, who, in addition to his role as a public health specialist, is also a family physician. In a system that incentivizes “reducing costs” and “doing more with less,” he says that many PSWs fear reprisal from their employers if they raise concerns about problems on the job. Pinto knows this from his research, and from the PSW patients he sees as a physician. “They’re really dedicated to caring for others and take pride in their work,” he says, “but they’re not given the respect they deserve.”
Dr. Andrew Pinto: Better working conditions lead to better health outcomes. Photo by: Upstream Lab
Despite economic and demographic pressures, Pinto believes this system can be reformed. Because it’s funded predominantly by the public, a collective push for “a basic set of rights” — living wages, paid sick days, access to health resources, opportunities to flag systemic issues — will improve conditions for care providers, whether they work for government or private employers. “The public doesn’t want gig workers looking after their loved ones,” says Pinto. “Better quality jobs will not only improve the health of PSWs, they will also improve care and health outcomes for all Canadians.”
To continue the campaign for policy reform, the Upstream Lab’s research project has spawned the Empower PSW Network, a coalition of care providers seeking to raise awareness and advocate for change. Slater, the network’s coordinator, says that foremost, PSWs need more structured support. “It’s not the work that’s the problem — it’s how we’re treated.”
The silent treatment
Liv Mendelsohn, executive director of the CCCE, knows PSWs who live in their cars because they can’t afford housing. She’s heard stories about the stress of rushing between nursing homes and private residences from PSWs who cobble together gigs. “We rely on them to provide really intimate care,” she says, “but we don’t do enough to support their health.” Moreover, because a care provider’s permission to be in Canada can be tied to a particular employer, they often remain silent when facing discrimination or exploitative situations.
The CCCE has called on the federal government to implement a $25 per hour minimum wage for all PSWs. Mendelsohn also emphasizes the need for consistent benefits to prevent burnout and reduce the number of PSWs migrating to jobs in acute care for more stability. Despite the scale of this transformation, she’s hopeful. “We can’t not improve things,” she says. “There’s no way our system can continue without better support for PSWs.
“We don’t just need bodies,” adds Mendelsohn, envisioning a new era in which, for example, a senior with dementia is cared for by the same provider every day, improving their quality of life. “We need skilled, compassionate people and we need to acknowledge that they’re a critical part of our health-care system.”
In a different world, Kezia (last name withheld to protect her employment prospects) could have been one of those providers. Born in India and raised in the Bahamas, she moved to Prince Edward Island for university and supported herself by working as a DSP and PSW. Kezia assisted with ADL, cooked, cleaned, and accompanied clients to day programs and medical appointments. The learning curve was steep, but with supportive co-workers, she got into a groove. “We tried to foster a feeling of being at home,” she says. “After a while, it felt like a calling.”
But Kezia, who was in her early 20s at the time, also experienced racism and inappropriate sexual comments. Telling her manager about problems “was like hitting into a wall.” She felt unappreciated by her employers, even after working a 16-hour shift. If she missed a shift, she didn’t get paid, which meant she might not have enough money for rent or groceries. Exhausted, she was neglecting her own health. After three years, Kezia left the profession.
“If we were treated better, I might have stayed,” she says. “PSWs are the backbone of our health-care system, but I can never go back to working in the that field.” Instead, Kezia is going to school again. She’s studying to become a nurse.
Further reading: Mental Health at Work: It Matters: How to Start the Conversation.
Learn more: Caregiver resources from the Canadian Centre for Caregiving Excellence (CCCE).
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In 2009, experienced kayakers Zac Crouse and Corey Morris were descending a rain-swollen river in Nova Scotia when Morris was swept over a waterfall and died. At the time, the men were planning a kayak expedition from Ontario to the Atlantic Ocean. Traumatized by the death of his close friend, Crouse entered therapy and began taking medication, and two years later, he embarked on a 1,500-kilometre solo journey as part of his healing.
“At a basic level, it was a physical challenge, but there were also higher-level cognitive things happening,” says Crouse, who used to work as a recreational therapist and now teaches rec therapy in a university program. “You get into a trance-like state after so many hours of paddling. Your brain is seeing patterns on the water that don’t easily fall into slots and boxes. You’ve also got the sounds and feel of the wind. There’s a calming effect,” he says.
“The repetitive motion, the exertion, all the little things you have to pay attention to in order to make progress — those create a sense of flow,” Crouse adds. “And the problems you’re solving are very basic and immediate, not future vague ones.”
Crouse’s trip provided a break from rumination and regret. It helped him recover. And although people experience and respond to trauma in different ways, his journey exemplifies the curative potential of “blue space.”
Zac Crouse teaches recreational therapy. He took a long kayak journey to help with healing after the death of his close friend, Corey Morris.
Second nature
The benefits of hanging out in nature are well-documented: lower blood pressure and stress-hormone levels, less anxiety, more self-esteem. Now, a growing body of research suggests that spending time in, on, or near water can have a more positive impact on our health than other outdoor settings. A 2022 paper, published by a pair of University of California, Davis psychology researchers, for example, concluded that even looking at a creek or pool is enough to lower blood pressure, improve heart rates, and increase relaxation among respondents, a result they attribute, in part, to the evolutionary link between successfully detecting drinking water in arid environments and stress reduction.
Aquatic environments can also be hazardous, of course. Drowning is the third-leading cause of unintentional injury death around the world, according to the U.S. Centers for Disease Control and Prevention. Flooding is among the deadliest consequences of climate change, and it tends to displace or kill those with the least capacity to escape or adapt. Yet, as a species, we have a deep-rooted biopsychological bond to this molecular combination with two parts hydrogen, one part oxygen. Over the past decade or so, researchers have begun to deconstruct the affinity we feel for water, and they are exploring how integrating blue space into our communities and lives could pay tremendous dividends.
According to environmental psychologist Jenny Roe, director of the University of Virginia’s Center for Design and Health, blue space has four triggers that activate the human parasympathetic nervous system, a network of nerves that relaxes our bodies following stressful or dangerous experiences.
First, water instills a sense of being away. It can be either tranquil or dynamic, conditions that can make you introspective or dialed in to your surroundings, both of which serve as escapes from habitual behaviour.
Second, blue space – especially large bodies of water – conjures a feeling of “extent,” of being in a boundless environment where possibilities feel limitless. Although one can also experience these glimpses of an infinite existence while, say, hiking up a mountain, they’re amplified in blue space by acts like looking to the horizon or into the depths of a lake.
Third, the sounds and sights of water — as it runs over rocks, for example, or dances in the sunlight — can spark “hard fascination,” a concentration of our focus through stimulation, and “soft fascination,” an unconscious partial capturing of our attention that requires little effort and frees the mind to roam. Both can contribute to restoration. And fourth, water confers a sense of compatibility with our location; of comfort and belonging.
Author and stand-up paddleboarder Dan Rubinstein departing from Ottawa in June 2023 at the beginning of a 2,000-kilometre journey to explore the curative potential of blue space — an expedition that formed the basis of his upcoming book, Water Borne. Photo: Lisa Gregoire.
Flow states
Another environmental psychologist, Mat White at the University of Vienna, is arguably the world’s leading authority on blue space. He studies what happens when we do anything (paddle, swim, surf, walk, sit) around any type of water, from vast oceans to urban fountains. After leading several research projects and crunching some big numbers, White has concluded that these environments provide a boost by offering increased opportunities for both stress reduction and physical activity.
For one paper, White analyzed a UK census of approximately 48 million adults and found that the closer people live to the coast, the healthier and happier they are. “The crucial point about that research was that it was the poorest communities and individuals who got the benefits,” he says, referring to both mental and physical health. “If you’re rich, it doesn’t matter how often you spend time in blue space. You’re healthy and happy anyway. But if you’re poor, it matters hugely.”
The idea that a place with specific environmental attributes can reduce socioeconomic health inequalities is called equigenesis. Rich Mitchell, a population health researcher at the University of Glasgow, coined the word after publishing a paper that suggested income-related health disparities were less pronounced in neighbourhoods with better access to nature.
The quality of blue spaces affects their therapeutic properties, according to White, as does how we interact with them. Those variables are influenced by geography as well as cognitive and cultural differences. For example, people often prefer places they visited as children, and there are dramatic differences between walking and sitting, and different outcomes depending on how close we live to a blue space and how frequently we visit. But on the whole, when we’re near water, we tend to lose track of time and be more active, and every extra minute of movement is good for our health. “The goodness isn’t just the water,” says White, explaining that people tend to enjoy quality time with one another at places like beaches because of the sense of belonging they feel. “It’s a behavioural interaction that water encourages. This is one of the reasons we think blue spaces tackle health inequalities. They’re social spaces that draw us into cross-generational play.”
New depths
The kicker to all of this, the multiplier of multipliers, is that time spent in blue space, especially by children, promotes pro-environmental behaviour, which is another way of saying “taking better care of the planet.”
One of White’s frequent collaborators, British landscape architect Simon Bell, came up with the term “blue acupuncture” — basically, adding a splash of blue space to a community to help improve public health. For example, a recent project in a low-income neighbourhood in Plymouth in southwest England transformed a small neglected beach into a launch for personal watercraft, swimming area, and park with views of the harbour. The cost was around $150,000 USD and surveys assessed the well-being of area residents before, during, and after construction. Psychological health increased, as did perceptions of community cohesion. Families played in the park, seniors sat on benches, and teenagers took forays into the sea.
What does all this have to do with Zac Crouse’s kayak journey? The common denominator is water. Paddling all day helped Crouse’s brain “catch up to reality,” he says, supplanting a traumatic experience with new memories. But even if one’s connection to blue space is more subtle — a picnic beside a pond, a sunset stroll along a river — it can provide a restorative break from the tensions of daily life. These benefits are not a panacea, but because they “apply to millions of people,” says White, “the overall public health benefit is huge.”
Adapted from Water Borne: A 1,200-Mile Paddleboarding Pilgrimage by Dan Rubinstein, forthcoming in June 2025 from ECW Press.
Further reading: Good Grief: Is there a right way to grieve—and for how long?
Resource: Where to Get Care – A Guide to Navigating Public and Private Mental Health Services in Canada.
Author: Dan Rubinstein
A writer and stand-up paddleboarder based in Ottawa, Canada. His latest book, Water Borne (2025), chronicles his 2023 paddleboarding expedition from Ottawa to Montreal, New York City, and Toronto, exploring the deep connections between water, health, and community. Dan’s work, featured in publications such as The Walrus, The Globe and Mail, and Canadian Geographic, often focuses on outdoor adventures and the environmental importance of blue space.
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The Book Club series profiles good reads that challenge stereotypes and stigmas.
I imagine Jonathan Stea has an “I Heart the Scientific Method” fridge magnet because his book, at times, has the ring of your high school science teacher trying to drum up enthusiasm for the concept to a tough crowd. Eventually it may land.
Mind The Science
Stea comes by it honestly. He is an adjunct assistant professor in the department of psychology at the University of Calgary and a full-time practicing clinical psychologist. He frequently takes to social media to debunk myths and correct facts. (Sometimes his mom even hops online to take on the trolls).
He writes for a lay audience with nuance, avoiding finger-wagging or dumbing-down tones. Stea offers compelling stories along with an overview of how to evaluate research and explains the importance of assessment, testing, peer-review, and various research methods. It’s solid information.
Except that he is battling a tide of speedy hot takes in our online world – a vast hyper-verse of snake oil-type claims from innumerable self-appointed “experts” in physical and mental health, celebrity endorsers, and others that cluster under the all-encompassing nebulous term “wellness.” It’s a vast and largely unregulated domain where many an influencer can hang up their shingle and freely offer tips that can range from cutesy to deadly.
Is it all bad? No. For example, you can shell over good money for a menu plan that aligns with the season and sounds vaguely spiritual. It likely tastes great and offers a cozy kind of comfort, but then there are more grim cases like that of Kirby Brown who attended a “Spiritual Warrior” retreat in Arizona. In 2009, Brown and two other participants died in the final activity of the retreat, a poor imitation of a Native American “sweat lodge.” Twenty other participants were taken to local hospitals.
Consumer safety
The Brown family focused their grief into an organization called SEEK Safely, designed to educate the public about the potential harms of the wellness industry, provide consumer information, and promote safety and accountability. Stea details their story in the book subtitled, “Saving Your Mental Health from the Wellness Industry.”
What might we need saving from? Well, it depends. Stea writes with humility about humanity – recognizing our contradictions, flaws, and changing circumstances. He shares his personal experience of caring for a loved one, grappling with the frustration of ineffective treatments. As a young person, he felt bewildered by science’s limitations. How is it that something capable of sending a man to the moon could also leave those closest to you in “a fog of health uncertainty”? he asks.
As a fellow mere mortal who will eventually fall sick, Stea wonders what he might do in the future. “Will I reach for the healing crystals? Maybe. Desperation is intoxicating.”
That vulnerability in moments of crisis can leave people open to being exploited at a time when they may be seeking growth, deeper meaning, connection, and a soft place to land in a world that is chaotic and confusing. Moreover, ineffective treatments can produce harm, drain your pocket, and erode trust in scientific foundations. At the same time, Stea notes, some wellness treatments may provide coziness and a sense of warmth in a fragmented healthcare system that may not have time for comfort or calm bedside manners. It’s a matter of knowing the difference.
More than just fluff: Is your therapist real or a feline? The case of George the Cat illustrates the importance of understanding how wellness practitioners are regulated in your jurisdiction.
Stea seems hopeful and offers faith in people’s capacity to sort through piles of information. I try to share that view, but more often I wonder about our ability to constantly evaluate the material coming at us in order to make informed decisions.
Do most people, moving through life at breakneck speed, pause to reflect on their “favourite” thinking errors and logical fallacies? I am fond of self-awareness, but not everyone may have it at all times, or in moments of heated exchange, the kinds that are perpetuated by online interactions and algorithms.
The key is to develop it. “This awareness is our friend when trying to figure out the legitimacy of particular mental health-related assessments, diagnoses, and treatments,” Stea writes. In addition to quantitative and qualitative scientific methods, Stea talks about Indigenous ways of knowing as something not to be co-opted as well as the value of lived experiences, where people share subjective takes on their lives, events, and ideas.
Things to watch for
Stea offers helpful tips for developing science literacy, and includes a lay overview of randomized control trials, and other evidence-based processes. He warns of pseudo-clinical jargon that masquerades as science but does not adhere to research methods. A key flag – the evasion of peer-reviewed studies.
“Science is a self-criticizing machine,” he says. “Peer review essentially involves having experts in a scientific field grade each other’s work and decide if it passes or fails,” he explains. “People who promote pseudoscience are experts at dodging the peer review process. They will either avoid it entirely or self-publish on blogs, websites, newsletters, or social media. They will claim that their pet theories cannot adequately be tested with current scientific methods, or they will claim that the ‘scientific establishment’ is biased against them,” he writes.
Stea demystifies the concept of science overall, noting that it’s something to regard as a tool or process and not something to believe in, he says. “Science isn’t a God. Or a unicorn.”
Healthy skepticism
To stem the tide, Stea offers an easy-to-implement practice – tame your search bar. Essentially, he explains, it is like going to the grocery store and avoiding impulse buys. The key: Go with a list. “Why are you looking online? Knowing what you need – such as ways to improve your health or a therapist – can keep you out of rabbit holes,” he says.
Thinking critically about information is a helpful skill when navigating an overwhelming online landscape and if you need a reminder, you can make George the Cat your screensaver. The domestic orange-and-white housecat was registered as a hypnotherapist with three UK industry bodies by a BBC journalist, exposing the flaws of certification and credentials. This example, while amusing, can serve as shorthand. “We all fall for fake science news at times to varying degrees, and it’s easier in hindsight to see what went wrong,” Stea writes.
Learning from those errors and developing media and scientific literacy can offer a sense of structure and control, as fake science news continues to perpetuate.
Further reading: Book Club – All in Her Head: How Gender Bias Harms Women’s Mental Health.
Resource: Online Disinformation: If it raises your eyebrows, it should raise questions.
Author: Fateema Sayani feels like “regression analysis” can be used ironically, these days. She frequently writes The Book Club section for The Catalyst.
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Black History Month 2025 is focused on Black legacy, leadership, and uplifting future generations, a topic we’ve explored in The Catalyst through stories on rallying or searching for culturally appropriate care. In this piece, we ask how more equitable futures can be made possible through design for African, Caribbean, and Black communities, and others not represented by the “average.”
I was grocery shopping when a clerk approached and started processing my cart at the self-checkout. It was quiet. I didn’t ask for help, and she didn’t ask if I needed any. She just stood next to me and started putting my items through.
Some people might say that this is good service, but it didn’t feel that way. It felt like she thought I was too stupid or slow to understand how to scan my items. She didn’t approach other shoppers; a young man at one checkout and a mother with a small child at another. So, based on my past experiences, I wondered if she thought I would try to steal the groceries.
I am Black, and I’ve been followed through stores on more than one occasion. Yet my items were neither subtle nor expensive: paper towels, a bag of rice, and a few other items –hardly the slip-it-into-your-pocket selection. It also wasn’t busy enough for me to go unobserved, so what was the deal?
Then, another thought occurred to me as I was leaving, and she made her way over to “help” another client who had not asked. What we had in common was grey hair.
Bias is two steps forward, one step back
I wanted to sigh and dismiss it, but the more I thought about it, the more aggravated I felt. How many biases against you are too many?
I’m comfortable in my skin, doing what I love and doing it well, so why did that clerk bug me? Because her actions belittled me; they made me feel less. It upset me and I’m not alone.
According to an American Association of Retired Persons study, almost two out of three women age 50 and older in the U.S. report they are regularly discriminated against and those experiences impact their mental health.
Women – particularly women of colour – carry the burden of intersectional prejudices of age, ethnicity, gender, and socio-economic status, among others.
If you’re thinking, yes, but that’s the U.S., then know that in Canada, we face a similar picture. A 2024 Women of Influence survey found that eighty percent of women say they experienced ageism in the workplace. An equal number witnessed women in their workplace being discriminated against based on age.
How do they know? It shows up as being ignored when providing advice and then having the same advice applauded when it’s delivered by a younger or male colleague. It’s the snide comments, being passed over for promotion, or any number of things that make them feel unheard, unseen, or incapable.
Average Has Never Worked
Presumably, most people don’t think ageism, sexism, or racism are attributes to aim for, but beyond the morality considerations, the health costs, and the societal impacts, there are bottom-line business costs that come with these biases.
Sharon Nyangweso, founder and CEO of QuakeLab, a niche agency that applies an equity lens to solve corporate and social challenges, puts it best when she says that we need to see equity as a technical skill.
“Long gone are the days of effective business leaders seeing equity as a ‘nice to have’ or social thing done for a few employees,” she says. “Equity is about building better products, services, and processes. It’s about not injuring or killing people because we can’t see beyond the needs of the ‘average person.’”
Take, for example, pulse oximeters. These small sensors are clipped to a finger or toe and use light to measure oxygen saturation in the blood. They are everywhere. According to Fortune Business Insights, the market was valued at $2.24 billion in 2023 and is expected to grow to $3.56 billion by 2032.
It’s been known for decades that everything from skin pigmentation and melanin to nail polish affects a pulse oximeter’s ability to accurately measure oxygen saturation. For Asian, Black, and Hispanic patients, this can lead to inaccurate readings. Further, those inaccuracies may also be associated with disparities in care, according to the Journal of the American Medical Association.
“Would you call that device effective?” Nyangweso asks. “Would you say that someone who engineered a product that didn’t work for its intended audience was a good engineer? When equity is integrated as a skill set, it considers all people in the design process, and that produces better, truly universal products, processes, and services.”
Say what?
Our stores are filled with products that unintentionally fail to serve their intended audiences. If you’ve ever failed to get a response from an AI-assisted audio device because you have an accent, you quickly understand what it means to use a device created for “the average” user.
What happens when we use AI devices to make decisions that impact people? So far, we know that it can wrongfully send more Black people to prison, inaccurately predict healthcare needs of Black patients, produce sexualized images of Asian women, program ageism into job application processes, and the list goes on. AI isn’t awful, it’s just built with our societal biases.
It’s not just AI. We have smartphones, cars, fitness trackers, and knee prostheses built for men – although women and other genders are also users. Given that women are the primary decision makers for consumer purchases, representing 70–80 percent of all consumer spending and representing about half of the population, how is that effective design?
This is what comes from building for the “average,” which is code for white males. It’s an approach that results in ineffective products, processes, and services that show a bias against their target market.
Even more amazing, products built for the average white man don’t properly meet most of their needs either. Flip through The End of Average by Todd Rose to learn more about that.
Equity as a Required Skillset
When you operate in an environment that doesn’t fit you, or support you, and indeed seems engineered to harm you, it takes a toll. That’s in part why there is often an emotional layer that comes with discussions of diversity, equity, and inclusion (DEI).
Nyangweso described the intersection this way, “People have conflated the work that we do in this field with morality or moralization and that mixes things up and distracts us from talking about the problem we are trying to solve. Instead of addressing the issue the way you would any workplace challenge, people expect me – someone who works in this field – to be their assessors or the morality police,” she says.
“We need to force the question of equity to be a question of professional obligation and responsibility. I want to walk into the room as a professional. I’m not there to talk about everyone’s feelings. I’m not there to beat back decades of socialization.”
Not only is that an impossible task, but it distracts from the real work of DEI by placing an emotional burden on the people trying to fix real problems that create tangible threats to patients, consumers, and clients.
“To understand equity as a technical skill, and to do the work of the field, you have to appreciate the three segments or aspects of DEI work,” Nyangweso says, listing them as:
- Equity as an intellectual activity or academic process.
- Activism.
- Professionalized equity.
Equity as an intellectual activity or academic process means research and data. For example, saying ageism is an issue can’t happen until someone does the work of measuring perceptions and impacts.
Activism, as Nyangweso describes it, is “that practical process where we are trying to reach liberation in the world.”
This work calls into question the status quo, forces us to have conversations about things we took for granted, and eventually leads people to question the way we do things and why we do them. It is the emotional lift that starts the ball of change rolling. How many conversations were prompted by Black Lives Matters or Every Child Matters?
Professionalized equity falls within change management tactics and is often how organizations implement the change processes required to become more equitable producers, suppliers, and employers.
Nyangweso notes that there are multiple intersection points with the three. “The work of activists supports the DEI sector, and makes professionalized equity work possible, and research is used to inform practices and approaches.”
All three segments are valid and serve different purposes. When we default to one without consideration for the others, then real change is not just hampered, it can become impossible. Similarly, when we try to use the tactics for one, to implement another, we will be disappointed by the results. For instance, using the tools of activism to develop tactics for professionalized equity will leave us frustrated by the constraints of a corporate environment and the speed of change.
Equity works
All workplaces do better when psychological safety, a byproduct of equitable spaces, is present. Psychological safety is about feeling free to be who you are at work. It’s about being able to engage without fear of punishment or other negative consequences. For employers, it not only improves the workplace environment, but psychological safety also means financial advantage through increased productivity and lower absenteeism and turnover.
We all live with the challenge of managing within an inequitable world. We can perpetuate those inequities by pretending they don’t exist, don’t impact us, or those around us – or we can take the initiative and make changes where we’re at. We can question why we ignore the advice of older employees; we can call it when we hear inappropriate comments about people based on age, gender, race, sexual orientation, or anything else that doesn’t reflect respectful engagement.
The absence of equitable thinking in the development of work has real world consequences. To do your job effectively, whether you’re a grocery store clerk or a product developer, you need to learn, understand and live diversity, equity, and inclusion.
Further reading: Rallying While Black.
Resource: Psychological Health and Safety Training and Assessment.
Author: Debra Yearwood looks for silver linings – and not just in her hair – she is the Director of Marketing & Communications at the Mental Health Commission of Canada.
Illustration by Holly Craib
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If we gave The Catalyst magazine a sub-theme for 2024, it would be Learning and Listening. Stories covered lived experience of mental health and new approaches to therapy, as well as deeply insightful reflections on wellness, mental health research, and new ideas. If you missed some of these stories in 2024, we welcome you to take a tour through the magazine with notable highlights from the year that was. Happy 2025.
Good reads and recommendations
Books on mental health cover the gamut from research to personal tales, to a combination thereof. The Book Club series looks at works by Canadian authors, exploring the sub-themes and ideas. For example, the book Lifeline: An Elegy by author Stephanie Kain, centres around the author’s complicated relationship with a woman diagnosed with suicidal depression. Kain writes about the indignities of a locked ward, having to administer heavy medications, supporting someone through the after-effects of electro-convulsive therapy, and her own well-being. This article about this book received a Canadian Online Publishing Awards nomination. The awards will be announced in February 2025.
Read it: https://mentalhealthcommission.ca/catalyst/book-club-lifeline-an-elegy/
Have you picked up a copy of All In Her Head: How Gender Bias Harms Women’s Mental Health? In it, author Misty Pratt shares her story of a nervous breakdown, anxiety, and depression; her strategies, sessions with therapists, and how these intersected with life stages, such as the birth of her children. The Ottawa author and science researcher weaves in her lived experiences with trenchant analysis of contemporary research through a biopsychosocial lens (a model that looks at biological, psychological, and social factors that influence our lives). It’s a great read with captivating storylines and analysis.
Read about it: https://mentalhealthcommission.ca/catalyst/book-club-all-in-her-head/
Did You Know?
Jessica Ward-King is known as the Stigma Crusher and contributes frequently to The Catalyst through service stories that offer insights and tips. She shows how to be a good ally to transgender and nonbinary people in a political and social climate that can be downright hostile and dangerous.
Read: Rallying as an Ally: https://mentalhealthcommission.ca/catalyst/rallying-as-an-ally/
Naloxone kits can reverse an opioid overdose and should be easily accessible. It is not only those members of the population who live with substance use concerns who could owe their lives to naloxone; it is also people who live with chronic pain and take prescription pain medications – or someone who could get into that pain medication by accident. It is all of us who, in our daily lives, could come across other people who – for whatever reason – have overdosed on opioids.
Read: Kit in Hand: https://mentalhealthcommission.ca/catalyst/kit-in-hand/
Hip-hop therapy is a fusion of hip-hop, bibliotherapy, and music therapy. Toronto therapist Freda Bizimana, MSW, RSW, works with Black and racialized youth in conflict with the law at The Growth & Wellness Therapy Centre. She shared how challenging it is to reach Black youth, particularly those who have come to therapy because of their interaction with the justice system. “They don’t want to be there talking to a stranger,” she says. “Hip-hop gives us a bridge, a way to connect through something they love.” This article received a Canadian Online Publishing Awards nomination. The awards will be announced in February 2025.
Read Remix Your Therapy: https://mentalhealthcommission.ca/catalyst/remix-your-therapy/
Her Story and Her Story
A personal narrative offers particular insights into a life story. The Lived Experience section highlights these stories. In 2024, we met 26-year-old Gillian Corsiatto of Red Deer, Alta., a published author – her debut novel, Duck Light, asks the serious question: “How can one break free of societal expectations?” – and more books and plays are underway. She’s also been a keen improv performer with Bullskit Comedy. She has three part-time jobs: She is a community educator and youth group leader for the Red Deer branch of the Schizophrenia Society of Alberta and has been a guest speaker for The Mental Health Commission of Canada’s Headstrong youth program; she manages social media and recruitment for the Red Deer Royals marching band (in which she used to play the tuba); and has taken a job wrapping and packaging caramels for a small, home-based business. If you have never met a person who lives with schizophrenia – you just did.
Read: What is It Like Living with Schizophrenia?: https://mentalhealthcommission.ca/catalyst/what-is-it-like-living-with-schizophrenia/
Meanwhile, Jessica Ward-King, who you know as the Stigma Crusher, frequently shares her personal stories, in addition to writing educational articles. In Yes, Me, the mental health advocate – who has a doctorate in psychology and first-hand knowledge of bipolar disorder – explains why her mental illness has classified Ward-King as a person with a disability under the employment equity act.
Read: Yes, Me: https://mentalhealthcommission.ca/catalyst/yes-me/
Watch for more great stories in 2025 – you can receive them directly in your inbox once a month by subscribing here: Catalyst Sign-Up – Mental Health Commission of Canada
Fateema Sayani edits The Catalyst and contributes frequently to the Representations and Book Club sections.
Fateema Sayani edits The Catalyst and contributes frequently to the Representations and Book Club sections.
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This piece is part of the Mental Health for the Holidays series. Our annual literary collection delves into various seasonal subtopics. We’re looking at good tidings, bad partings, and new traditions — things that emerge from estrangements, changes, and major shifts. While end-of-year celebrations can be joyful, they can also trigger feelings of stress and loss. Read the collection to learn how others were able to meet those challenges. Here’s a previous series on moping, coping, and hoping. Warm wishes for the holidays.
It’s been a long journey, this band. Rheostatics’ first show was in October 1980, at The Edge in Toronto and I remember the tears as often as I remember the screams of delight. It comes with the territory: the battles, the distress, the close-to-the-bone existence between four kids, who became four adults, who became four older adults. Scars heal and wounds mend, and the triumphs of shows, albums, and tours recede giving way to time passed, but the essence of simply surviving is the element that I stand behind lo these forty-plus years. Somehow, we made it.
For many musicians and people working in other disciplines, art gives us our point of emotional release. And with that release — with the doors of the heart flying open and the head swimming in an ocean of ideas and dreams — you’re never sure what will flow forward: ecstasy, anger, staggering bouts of laughter, and peals of distress. Being in a band is like playing in an endless field occasionally laid with mines and an unseen river of pathos. The hard times might not seem healthy, but they are, and the good times might feel like they’ll last forever, although anyone who’s experienced them long enough knows they will not.
Soul proprietor
Playing music with others means navigating, spiriting, and occasionally bartering with the depths of another person’s soul. If the art is any good it has to hurt a little coming up, and that vulnerability can be trying, even when it’s cresting over beautiful melodies created by someone you know closely and well. In Rheostatics, there was always the knife’s edge of nervous tension when a person brought in a new song. Minutes later, you’d be honouring and celebrating its existence by working hard to get it where it had to be, fully grown, but we were always aware of the author’s tender struggle to present it and bring it to life.
Still image from a video by Mark Sloggett.
“The sound of the crowd cheering came at me like a magnificent cloud of singing, crying birds. I’ll never forget it for as long as I live.”
We live, mostly, in a world where we’re taught to conform and suppress artistic expression— the greater forces of commercial society would have us behave “normally” rather than scream into a microphone at top volume with an army of friends raging behind you — but music and art dares your voice to be heard. As a mental health exercise, it leaves you happy and free, but as a social gesture, it’s still unsettling to many. There’s a clip I saw recently of Yoko Ono wailing over a Chuck Berry song performed on the Mike Douglas show, and its fearlessness left me staggered. It was pure release, pure voice, pure personality without a worry about how it would be processed by the host, the crowd, or the band. It was a sterling musical gesture; unencumbered by worry or comportment; unafraid by what anyone other than the singer would feel.
Playing in a band is easy. Playing in a band is hard. You have to learn how to get along, but you also have to learn to honour the release. Of course, there’s the functional and technical side about assembling a song so that it, more or less, makes sense, but the best times are when you’re on that wave and you’re unconscious of how or whether it’s working. The worst part is when others can’t find the wave, leaving the writer defeated, forlorn. But embracing failure is as important as achieving success. Not every song is going to create that shared feeling, but when it does: woah. You’re pulling people into your vulnerability and, if you’re lucky, you’re sharing it with dozens, hundreds, maybe thousands of strangers who are also pulled to it.
One time, during a performance at Massey Hall, I could feel all of these things happening — it was an ethereal moment, shroud in light and joy — and after the song ended, I told myself to stop and listen. The sound of the crowd cheering came at me like a magnificent cloud of singing, crying birds. I’ll never forget it for as long as I live.
Hello darkness, my old friend
With performers, there’s always darkness married to the light and, in the ‘90s, I recall, that darkness was rarely acknowledged as something to be addressed, wrestled with, and met head on. If someone had a worrying performance, or behaved worryingly, we lapsed into the mythology that the person was merely artistically petulant or troubled; they were bearing an artist’s soul through the difficult process of making good art. But recent musicians from Menno Versteeg of Hollerado to Kendrick Lamar to Big Boi of OutKast have been bold faced in recognizing the unhealthy environment in which so many musicians exist: endless touring hours, booze delivered nightly into your dressing rooms, unhinged schedules, the pressure to be better than your last creation, a stigma that haunted Van Halen’s Eddie Van Halen to his last days.
The signs of struggle are clearer now than they’ve ever been to the point that musicians are more aware of the demons, and fans tilt on the side of forgiveness rather than wanting their favourite bands to be wild and raw at all costs. People like Miranda Mulholland have advocated for venues with more non-alcoholic products, and, at the West End Phoenix newspaper storefront where we hold shows, we’ve staged “sober” gigs without alcohol sales. It’s taken generations, but we finally understand the danger and absurdity of an occupation where, the moment you show up for work, a tray of iced Bud is laid at your feet. We had — and continue to have — a great career, but I wonder if we could have fought through the hard gigs if we weren’t often relying on booze to get us to the end. But that scar has also healed.
Surviving has allowed us to look back at this life, this career, in the fullness of its landscape, but that’s not to suggest that, for newer musicians, it has to be the same. Maybe the cover has been torn off the facade; the seal removed from the prescription. Maybe now it doesn’t have to be as rough and dangerous as it is smooth and beautiful. Maybe you can get near the end without feeling you’ve paid too much for it.
Further reading: Common Mental Health Myths and Misconceptions.
Resource: How Alcohol and Suicide are connected – A Fact Sheet.
Author: Dave Bidini, has had countless sobering realizations as publisher of the West End Phoenix community newspaper in Toronto. He has so many favourite songs.
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This story is part of the Mental Health for the Holidays series. Our annual literary collection delves into various seasonal subtopics. In 2024, we’re looking at good tidings, bad partings, and new traditions — things that emerge from estrangements. While end-of-year celebrations can be joyful, they can also trigger feelings of stress and loss. Read the collection to learn how others were able to meet those challenges. Here’s a past series on moping, coping, and hoping. Warm wishes for the holidays.
It was in May 2021 that my sister announced she would not be getting a COVID-19 vaccination, despite the fact that most of us over age 60 were relieved, if not joyous, that we could do so. I was stunned. It was difficult to believe that my older and only sibling, a vibrant, well-educated, well-travelled woman in her 70s, would make such a reckless and, to me, foolish decision.
It was also the moment when the wider meaning of it hit me full force: the emotional connection we’d had my entire life would never be the same again.
My tears watered the vegetable seedlings I’d planted in the garden boxes my partner built during the lockdown days when everyone was doing backyard improvements and baking bread. I thought about all the things my sister had meant to me throughout my life and about how much I had admired and loved her. Although we live in different countries, we always kept in close touch and routinely visited each other over the years. It was viscerally sad to me that somehow, propaganda machines had hooked her better angels and rerouted them onto a hellish path she did not see — one that looked strewn with hazards to me. I worried. I did not think it unreasonable that she could die a miserable, preventable death, with no vaccination against a virus that was killing millions of people in every part of the world, particularly in her age group.
Outrage machine
Yet I really shouldn’t have been surprised by my sister’s decision to refuse vaccination. For years, I had watched with increasing horror as her left-leaning politics gradually and then precipitously veered from a desire for social justice and a willingness to stand up for the underdog toward a vortex of far-right talking points that cast doubt on anything found in “the MSM” (that is, the mainstream media; the world of conspiracy theories is full of loaded jargon), preferring instead rants generated by blatant mis- and disinformation. I felt constantly sideswiped by her increasingly angry, irrational messages, coming via email, text, Facebook, Twitter (X), and WhatsApp. It pained me to think of someone spending their retirement years watching alarmist YouTube videos and sharing them with others (who most likely would not watch them) in a constant attempt to spread the outrage.
My sister, seeing herself as a committed peace activist, was causing a lot of conflict in her personal relationships. In her mind, it was those who did not believe as she did who were the problem. It was her job to relentlessly try to convert them to her way of seeing. Bombarded by this constantly, I began to feel like collateral damage, a casualty of what has come to be known as the culture wars.
I’m hardly alone in this experience. Many family relationships have been fractured in recent years by political polarization largely engendered by social media, which is used by those who seek wider audiences for political or financial gain and have discovered that extremism sells. Stories of people who have lost a family member or friend to conspiracy thinking now abound on the internet. Support groups also exist for those trying to come to terms with what has happened to a loved one. Therapists now see greater numbers of people who either believe in conspiracy theories or are dealing with someone close to them who does. Some psychologists suggest that, while belief in conspiracy theories is nothing new, it should now be treated as a public health issue.
I came to understand that the arrival of COVID-19, with its public health measures, mandates, and lockdowns, was more like a final straw for people like my sister, not a freshly discovered reason to hate governments and the evil cabals behind them. It was I who had been in denial about how monumental the shift was and how long it had been in the making. For a long time, I did what I thought was right. I tried to show her evidence that the information she was basing her views on was largely flawed, that reputable sources had thoroughly debunked the junk science and plain lies she now espoused, and that social media algorithms had perniciously infected the internet, planting falsehoods and manipulating opinion by exploiting people’s confirmation bias, placing them in filter bubbles that just keep reinforcing the worst, most extreme, usually wildly off-base beliefs. I even sent her academic papers by scholars who had studied the nature of contemporary propaganda coming from “news” sources my sister admired.
Persistence is futile
I am sure she did not read them, and I eventually understood that this “rational” approach was never going to work. Her views are based on belief and emotion, not fact or evidence. It was easy for her to dismiss all of my sources — and me along with them. She’d done her “research,” cherry-picking material that supported her pre-existing notions and rejecting as false anything that did not accord with these views. Others in her circle, lifelong friends, were as alarmed as I was and tried similarly to reason with her, again to no avail. It saddened me to see her alienate people she had known and loved for decades.
The barrage of falsehoods and rage intensified as the pandemic stretched on. She and a small number of brave, enlightened “dissidents” had “the truth” that others for some reason could not see, and she did not hesitate to tell us all this, over and over with monotonous, obsessive regularity. Nothing would change her mind. Arguing was pointless. When I asked her to stop sending anti-vax material, it offended her, serving only as proof of my closed mind and an unreasonable dismissiveness toward non-mainstream but perfectly valid ideas. While 30-second Google searches were enough to find ample evidence to debunk whatever or whoever she was defending, telling her this made no difference.
To be truthful, I was not always rational in my responses. I called nonsense many times, was dismissive of what I knew was insidious propaganda, and could not believe my sister did not see what was obvious to me. I regret some of my lashing out. So I changed tack at one point and told her simply that I loved her and was worried about her health while asking that she reconsider her sources of information. In response, she told me she was worried about my health (she believed vaccinations could damage DNA) and staunchly defended her sources. She stubbornly doubled down, no longer responding to friendly, non-political messages, which made me feel slighted and resentful. In her zeal, all that mattered was politics, and any other discussions were superficial and useless. One result was that we corresponded less often, but in the absence of communication, I continued to worry.
It affected my mental health — I lost sleep ruminating on how it was possible that this had happened and what I could or should do about it. I regaled my partner and friends with endless rants of my own whenever a new message arrived filled with wild untruths. I could not accept the reality and felt helpless to change the trajectory it seemed my sister was on — I didn’t know toward what, but in my mind, it was something bad. And it sometimes felt like boundaries were being crossed, as one person felt free to express themselves while the other knew they could not respond without having an argument. I got a lot of pounding headaches keeping my thoughts to myself.
At times, I wondered if my sister could continue this way. But I have learned that it is possible to believe in what seems preposterous, even damaging things, and still be able to function in the world. I have also learned, through therapy and time, that it is possible to have a relationship with my sister despite our differences, even if it is strained, even if she doesn’t always respond as I would want. It certainly makes for clumsy communications during the holiday season, as we swerve away from testy topics, but that will have to be the new normal if I want any sort of relationship with her.
It’s not possible to unpack every complexity of a family relationship in a short article. I am a kid sister, probably forever a hapless teenager in my sister’s mind. Why would she take seriously any criticism or concern I might have toward her choices and beliefs? There is nothing new about her doggedness, her willingness to stand up for what she thinks is right, and her comfort at being marginal in her opinions. (We do need to remind ourselves that, as amplified as the voices of disinformation are (thanks to social media), these voices remain a minority; in the case of COVID vaccination in Canada, 83.2 per cent of us did get shots; in older age groups and some regions, more than 95 per cent did).
While I cannot say I am at peace, I have edged toward acceptance. As a mutual friend wisely observed, your sis is an adult who has made her own choices and must live with them. They further suggested that I continue to send my newsy family messages, to not take the bait when she throws down what feels like insults to my intelligence — to keep the heat down as much as possible — and just carry on. It is difficult sometimes, and I still worry, but I do accept this as a necessary strategy.
And I do, and always will, love my sister.
Further reading: Five Tips for Starting a Conversation About Mental Health
Resource: Better Supporting the Mental Health of Older Adults in Canada
Eleanor Sage
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December 3 marks the annual International Day of Persons with Disabilities, a UN Day to promote the rights and well-being of persons with disabilities.
I live with bipolar disorder, a chronic psychiatric condition characterized by extreme variations in my mood, energy, activity levels, and cognition. Despite these extremes of mood and energy, I am fairly high functioning in life and at work, where I hold a senior level knowledge-economy position. I have developed a variety of coping mechanisms, such as masking, to accompany these mood states and make me perform like I am “normal,” but many days it is an uphill battle, and I feel like I have to try twice as hard as anybody else to succeed. I have even had to change my career path and goals because of my struggle with this mood disorder.
Throughout my life, I have struggled, thinking that this was a “me problem,” that I had to change the way that I interacted with the system so that I could be successful. I ran myself ragged trying to succeed in a system that is made to be equal for everyone – a laudable goal – but was ultimately disadvantaging due to my mental illness.
Eye-opening discovery
Then I discovered the Employment Equity Act (EEA). The broad purpose of the act is to achieve equality in the workplace so that people are not denied employment opportunities or benefits because of their identity or level of ability. Moreover, the act exists to “correct the conditions of disadvantage in employment experienced by women, Aboriginal peoples, persons with disabilities and members of visible minorities.” (My emphasis).
I had always thought that a disability was, you know, like the symbol. Physical. Wheelchair ramps to allow access to buildings, or maybe even screen readers for people with low or no vision, but a mental illness? I did a deep dive into the act and found this passage:
“A person with a disability has a long term or recurring physical, mental, sensory, psychiatric or learning impairment and:
- considers themselves to be disadvantaged in employment by reason of that impairment
- believes that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment.
This definition also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.”
Well, that tracks. In fact, it kind of describes my experience of the workplace to a tee. So, my mental illness qualifies me as a person with a disability? What does that actually mean?
There are a few things to unpack here:
Stigma and labels
First, there is the stigma associated with a label like “disabled.” This stigma is rooted in ableism, which is an attitude that views and treats people without disabilities as the “normal” ones and those with disabilities as somehow inferior or “other.” This stigma, which I summed up earlier as a “me problem,” (self-stigma) challenged my view of myself as a capable person and employee. It also made me worry that, if I were to self-identify as a person with a disability, managers would be hesitant to hire me based on that stigma and fear around how difficult it would be to work with me.
Disadvantage
Why would I try to overcome that self-stigma, risk the stigma of others, and choose to self-identify, and declare that I am a person with disability? Because of the disadvantage in employment that my mental health causes. Living with bipolar disorder can cause me to struggle to do my job within the “one-size fits all” system of work. The way that my brain and body functions when I am in a mood episode can limit my ability to succeed. I feel that these functional limitations caused by my mental illness disadvantage me in terms of achieving my goals at work and advancing in my career.
Not a me problem
The EEA doesn’t just stop at identifying that a barrier or disadvantage exists, however, it goes one step further: accommodation, which says, “employment equity means more than treating persons in the same way but also requires special measures and the accommodation of differences.”
Through various measures of accommodation in the workplace, I have found that I can achieve my potential and excel at my job. These accommodations are tweaks to my work environment (this could be physical, temporal, or social) and processes that help me to meet expectations. The key here is that instead of those disadvantaging barriers being a “me problem” they become a systems problem that the system needs to make space for and offer opportunities to remediate.
What accommodation can look like
The trick is identifying the functional limitations, and the changes that could help overcome those limitations. So, if a medication change is making me super groggy in the morning, perhaps a change of my work hours to a later start time is in order. If working from the office is too taxing on my energy during a depressive episode, maybe the place of work needs to change to allow for working from home. If my motivation or decision-making is reduced, more frequent and structured direction from my boss, and slightly expanded deadlines might be in order. If I am having trouble concentrating while reading complex documents, a screen reader could help.
Whatever the functional limitation, there is often an accommodation that can help me work through and balance out the disadvantage caused by my disability. Beyond that, my employer actually has a duty to accommodate, meaning that they cannot refuse a reasonable accommodation up to the point of undue hardship. The goal is to level the playing field – not confer any advantage – where equity, which differs from equality, is the aim.
Representation and changing the narrative
There is one final, very significant piece to the EEA. It aims to correct underrepresentation of members of designated groups in the workplace. That means that employers are encouraged and supported by the Act to hire and retain members of designated groups, including persons with disabilities, in an effort to balance out the systemic barriers that have prevented persons with disabilities from participating fully in the workforce.
Stigma and ableist attitudes persist in society and in the workplace, but the EEA gives me the legislative background – and the courage – to advocate for myself. It has empowered me to be assertive and forthright about the tools and conditions I need to succeed in the workplace as a person living with mental illness. Ultimately, it makes me a better employee, ensuring that I am consistently able to work to my full potential and contribute to the aims of my organization.
Further reading: Mental Health at Work — It Matters. How to Start the Conversation.
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Is spirituality back? Can micro-messages delivered via WhatsApp offer measurable improvements on well-being? These, and other ideas, were on the table at the 9th annual Electronic Mental Health International Collaborative (eMHIC) congress, hosted in September in Ottawa by the Mental Health Commission of Canada. Hundreds of delegates from dozens of countries came together to expand their thinking under the theme Digital Building Capacity: 24/7 Mental Health Support for All. The Catalyst team drew selected snack-sized insights and concepts for inspiration.
1. The Big Three
If you’re a young person, this likely comes as no surprise: their top three concerns are jobs, mental health, and climate. This finding from UNICEF guided the development of USupportME, an on-demand psychological support platform for youth. Piloted in several Eastern European and Central Asian countries, the platform is flexible and can be branded for use in different regions. With GDPR compliance and security support, it offers scalable white-label mental health services.
2. Ending the Google Loop of Despair
SANE, an Australian health organization for people with complex mental health issues, coined the term for a familiar cycle: being sent to a website, then a helpline, then a primary care physician, and finally referred to a psychologist—only to face a six-month wait, leading people back to “Dr. Google.” To break this cycle, SANE created a new model of psychosocial support focused on choice, continuity, open access, and quick response. Their approach includes self-referral, telehealth, digital programs, and group sessions, with an Indigenous-governed online learning space in their recovery community. They offer ongoing care, eliminating the traditional discharge model. “The future is in blended care models,” says CEO Rachel Green. It’s tech in service of people.
3. Soul Decisions
“Where did the soul go in clinical psychology?” asks Allan Donsky, a professor in the Department of Psychiatry at the University of Calgary and consultant at the Canadian Institute of Natural and Integrative Medicine (CINIM). He advocates for more contemplative therapeutic practices, beyond strictly diagnosis driven interventions, aimed at fostering self-awareness. Developing inner literacy can help people transition from languishing to flourishing by addressing big questions of self-acceptance, purpose, freedom, and relationships. Donsky notes that existential therapy was largely discarded in the 1970s, but there is a renewed interest in exploring inner dimensions—what might be called the heart, spirit, or soul. “What does it mean to be human?” he asks? It’s a universal question. “Every culture around the world has its ways of contemplating the deeper aspects of life.”
4. Family First
Mental health advocate Nicole Waldron referred to family caregivers as the very first responders. They are first on the scene to help family members, and they are often the unseen link in mental health care. Waldron gave a powerful address calling for better data collection and ecosystem support for family caregivers for their wellness, advocacy, and education. “What does a CTO mean? What does an SDM mean? How do you navigate a system where your loved one has been criminalized?”
(A CTO refers to a community treatment order and an SDM stands for substitute decision-maker).
Credit: eMHIC
5. One-Stop Help
Where to start? When there are so many options to choose from and you need support, what is the first step? Kids Help Phone launched Resources Around Me at the conference. It’s a directory of trustworthy resources from all across Canada. Kids Help Phone had 20 million interactions in 2020, and this directory helps them provide more support in more places and in more ways – virtual, text, in-person, and more.
6. Expressing Emotions in Sign Language
In Bangladesh, there are a total of 500 practitioners – 300 psychiatrists and 200 psychologists – for a population of 180 million – that’s a giant gap to fill. That’s where PhD researcher M Tasdik Hasan of Monash University in Melbourne, Australia, is piloting a project co-designed with deaf people, caregivers, healthcare providers, and sign-language interpreters. He notes deaf communities, in Bangladesh and the world over, are historically ignored when it comes to accessible and inclusive mental health solutions. They co-designed culturally and linguistically tailored tools to provide basic mental health terminology – such as PTSD, stress, and depression – in sign language.
7. Building Capacity in Small and Remote Communities
The ATIPAN Project provides telehealth services to Indigenous communities in the Western Visayas region of the Philippines, where access to healthcare is often limited by distance, challenging terrain (including islands, mountains, and agricultural or coastal areas), armed conflict, language barriers, and financial constraints. To address these challenges, the project implemented community-based patient navigators and infrastructure development over two years. Named after the Hiligaynon word atipan (“to take care of”), the project offers free consultations, training for community coordinators, and basic medications.
8. What’s App with That?
The Pode Falar project provides mental health support to Brazilians aged 13-24 through a website, Instagram, and WhatsApp. It features a chatbot named Ariel, who handles automated triage and offers assistance based on the complexity of users’ concerns. Users can access self-care tips (“I want to take care of myself”), read or share anonymous stories about overcoming challenges (“I want to be inspired”), and connect with a human agent for additional support (“I want to talk”). This large-scale initiative addresses mental health in an under-resourced area and was highlighted in a panel discussion: “Are Low to Middle Income Settings Ready to Benefit from Digital Mental Health Tools?” The program supports text, email, and WhatsApp messaging services.
Steal These Ideas
The congress’ regular sessions titled “Brag & Steal” offer permission to take projects that have worked well elsewhere and apply them to your own work. In that spirit, we want to underline a few cool concepts.
Pop Up Mental Health
Those attending a mental health conference tend to be a niche bunch, so why not bring it to the people? The Time to Change program that ran for 15 years in the UK until 2021 campaigned to reduce stigma through social contact. People with lived experiences of mental health issues had two-way conversations with unknown members of the public to debunk myths about mental illness. They went to concerts, libraries, and farmers’ markets, said Sue Baker, OBE, founder of Time to Change.
Of Sound Mind
Composer, sound artist, producer, and DJ Satya Hinduja, founder of Alchemic Sound Environment, taps into the connection between sound, music, technology, and health. Hinduja led a deep listening experience, designed to invoke states of reflection, receptivity, and exchange. Thinking about sound as a therapeutic experience gave participants a chance to reflect on the noises around them, frequencies, vibrations, and their own interiority.
North Star
There are so many mental health apps out there – how do we know what to trust? At the congress, the Mental Health Commission of Canada released Canada’s First E-Mental Health Strategy. This guiding star document has six priorities and 12 recommendations to chart the future direction and development of e-mental health in Canada. Use it to advocate, guide, and develop your work.
Narrative Care
Step by Step is a web application used in Lebanon that provides mental health support through storytelling. In the program, fictional characters with depression visit a healthcare worker, and users learn coping skills from a 15-minute illustrated story, observing how the character applies these techniques in their life. The second 15-minute segment is interactive, with the healthcare professional character delving deeper into therapeutic techniques and offering activities for users to reinforce what they’ve learned.
Overheard at eMHIC
- On getting things done: The words “collaborative action” – shortened to “collaboraction” was the name of the game – working together to advance mental health access.
- Beyond shiny objects: It’s not about technology per se, rather, “it’s about people and trust.” The tools enable this work and digital has no geopolitical boundaries.
- Making space for our work: Ian Hickie, professor of psychiatry, Brain and Mind Centre, University of Sydney, Australia, talked about “the Uberization of mental health.” If those with lived experience and research capacity in this field don’t respond appropriately, it leaves room for others to step in to respond consumer priorities: access, choice, competitive pricing, user experience. Worldwide, demand for personalized mental health services far outstrips supply.
- The meaning of it all: “We all get lifted when someone believes in us,” said eMHIC executive director, Anil Thapliyal, in his closing comments.
Coming up: The 10th annual congress takes place in Toronto, November 2025. Register your interest and learn more at: https://events.emhicglobal.com/register-your-interest-for-emhic-2025/
Further reading: Tech Support: Online mental health support is breaking down barriers.
