If you are in distress, you can call or text 988 at any time. If it is an emergency, call 9-1-1 or go to your local emergency department.

Home › Resources › Building Mental Health into Retail and Hospitality: A simple guide

Building Mental Health into Retail and Hospitality: A simple guide

Creating a psychologically healthy and safe workplace in a busy environment poses certain challenges. To successfully implement a support system and educate employees about workplace mental health, strategies must be accessible, easy to meet, and open to feedback. Building psychological health and safety into your everyday operations makes that easier. To help, the Standard outlines a management system framework that can guide your organization in promoting employee mental health and preventing psychological harm. According to the National Standard of Canada for Psychological Health and Safety in the Workplace (the Standard), “a psychologically healthy and safe workplace is one that actively works to prevent harm to worker psychological health, including in negligent, reckless, or intentional ways, and promotes psychological well-being”.

A psychological health and safety management system can also help increase profitability, attract and retain employees, and create a sustainable means for improving mental health across the retail and hospitality industry.

In a recent roundtable, facilitated by the Mental Health Commission of Canada, industry leaders from large, medium, and small businesses across Canada discussed a range of concerns and needs related to improving their workers’ mental health. Among other things, participants were looking for guidance on how to implement a workplace mental health strategy that aligns with the Standard.

This guide is designed to help retail and hospitality industry decision makers create the foundation for good workplace mental health. It includes tips, training suggestions, important programs, and conversation guidelines to get you started. Putting these pieces in place will set your organization on the right path for a successful journey toward establish­ing a psychologically healthy and safe workplace.

Feedback Form

Hey, thanks for checking out this resource. After you’ve seen it, we’d love to learn a bit more about your interests and how you found us. Was the information what you looking for? Was it helpful? We’ll use any feedback you provide to further improve what we do.

Are you willing to be contacted within 3 to 6 months for a short follow-up survey?
In case of “Yes” – please provide an email address
This field is for validation purposes and should be left unchanged.



Workplace psychological health and safety are critical to our well-being and effectiveness. For health-care workers, the many challenges to being well at work have increased dramatically during the COVID-19 pandemic,...

What am I getting wrong about mental health? While people in Canada are talking about mental health more than ever, misconceptions in the media and elsewhere are keeping the stigma...

As a retail or hospitality worker, you often face challenges during the holiday season. While these past few years have been especially difficult, you can still help your workplace become...