If you are in distress, you can call or text 988 at any time. If it is an emergency, call 9-1-1 or go to your local emergency department.

Home › Resources › How Can I Help Someone in Mental Distress?

How Can I Help Someone in Mental Distress?

Approach & Assess
– Invite the person to talk.
– If there is a risk of suicide or harm, reach out to First Responders.

Listen Without Judging
– Help the person speak freely by listening and asking questions without judging or telling the person what to do.

Give Reassurance
This hopeful message helps to counter any shame associated with mental distress, reluctance to talk about, or reluctance to reach out for help.

Encourage Professional Help
Help them to identify appropriate professional supports.

Encourage Other Supports
Help the person to find ways that others can support them during this time.

Feedback Form

Hey, thanks for checking out this resource. After you’ve seen it, we’d love to learn a bit more about your interests and how you found us. Was the information what you looking for? Was it helpful? We’ll use any feedback you provide to further improve what we do.

Are you willing to be contacted within 3 to 6 months for a short follow-up survey?
In case of “Yes” – please provide an email address
This field is for validation purposes and should be left unchanged.

SHARE THIS PAGE

RELATED

Review our Assessment Framework for Mental Health Apps — a national framework containing key standards for safe, quality, and effective mental health apps in Canada.

To help expand the use of e-mental health services, we developed four online learning modules based on our Toolkit for E-Mental Health Implementation, in collaboration with the Centre for Addiction and Mental Health (CAMH).

Stepped Care 2.0© (SC2.0) is a transformative model for organizing and delivering evidence-informed mental health and substance use services.

Mental health affects everyone, including health-care workers. This video tells the story of an individual who finds access to quality mental health care services — but only after an overwhelming...

Mental health affects everyone, including health-care workers. This video tells the story of an individual who finds access to quality mental health care services — but only after an overwhelming...