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Stepped Care 2.0 in the Northwest Territories

A summary of Partnering Together for Person- and Family-Centric Care: The Northwest Territories Stepped Care 2.0 Final Report.

Through service improvements, service provider training, community engagement, and the launch of the Mental Wellness & Addictions Recovery Advisory Group, the implementation of Stepped Care 2.0© (SC2.0) has enhanced the way services are delivered to Northwest Territories residents. Reach, variety, and flexibility of services has been greatly expanded, including increased access to counselling.

Outcomes:

  • Wait times for mental wellness services were reduced by 79% between 2020 and 2022, and long intake processes and precursors to care have been removed.
  • 72% of service users surveyed were satisfied with wait times for counselling.
  • 81% of Indigenous service users surveyed were satisfied with the safety of the counselling environment.
  • 78% of service users surveyed were satisfied with their involvement in decisions about their care.
  • 73% of service users surveyed were satisfied with their overall counselling experience.
  • 69% of service users surveyed were satisfied with overall life changes following counselling.

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