Stepped Care 2.0 in the Northwest Territories

A summary of Partnering Together for Person- and Family-Centric Care: The Northwest Territories Stepped Care 2.0 Final Report.

Through service improvements, service provider training, community engagement, and the launch of the Mental Wellness & Addictions Recovery Advisory Group, the implementation of Stepped Care 2.0© (SC2.0) has enhanced the way services are delivered to Northwest Territories residents. Reach, variety, and flexibility of services has been greatly expanded, including increased access to counselling.

Outcomes:

• Wait times for mental wellness services were reduced by 79% between 2020 and 2022, and long intake processes and precursors to care have been removed.
• 72% of service users surveyed were satisfied with wait times for counselling.
• 81% of Indigenous service users surveyed were satisfied with the safety of the counselling environment.
• 78% of service users surveyed were satisfied with their involvement in decisions about their care.
• 73% of service users surveyed were satisfied with their overall counselling experience.
• 69% of service users surveyed were satisfied with overall life changes following counselling.

The data included in the report represents the data available at the time of retrieval and may be subject to change.